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Thoughts on convention sales.
Written by Eric Reynolds | Filed under comics industry 25 Jan 2008 9:55 AM

Left to right: Josh Simmons, Jordan Crane & Paul Karasik sign while Mike Baehr looks on.

I've been reluctant to weigh in on the ComicsPro position paper that has been generating a lot of discussion of late but since we have been one of the publishers who have sold advance books at shows, several folks have asked us for comment so here we are. I know it's probably difficult for retailers to believe, but I actually do very much see both sides and have never quite been able to reconcile them. I will try to explain this...

 

We do about six or seven shows a year. At any given con, there is usually one or two books that we are "debuting," usually because of an attending author. San Diego is a bit different, given the scale -- we usually debut more items there than we would at other cons, and usually have more authors in attendance than anywhere else (but the expense of exhibiting is also through the roof at Comicon).

To give you a specific and rather average con example, our most recent show was SPX, and at that show we debuted two new books: New Tales of Old Palomar #3 and the Beyond Palomar TPB. We airfreighted copies to the show because Gilbert Hernandez was a special guest. Oh, and also the corresponding Jaime book that shipped with 'Beto's but we had considerably fewer of those since Jaime was not in attendance. In the case of these books, there's no way we could have shipped these books to the DM before SPX, they just weren't ready in time. But it was important for us to have new books for 'Beto to sign because he was making a very rare appearance on the east coast that we were footing the bill for. Should we have not debuted those books? If we had been unable to, I guarantee you we would not have footed the bill for Gilbert, and he would not have come. Would the industry be better served if Gilbert wasn't at SPX? The only other new book I believe we debuted there was R.C. Harvey's bio of Milt Caniff, MEANWHILE, I think Gary Groth physically carried three copies of to show off because he was so excited about it.

Besides the promotional value, we sell these books to help afford attending the shows we attend. I don't know about other publishers, but we're lucky to break even at almost any show we attend except for regional ones we can drive to like Emerald City and Stumptown. What we sell the most of at all shows are newer books. In most cases, not having those debut books would likely be the difference between turning a profit or breaking even and actually losing money. That's a big difference. I'll address this more in a bit...

One solution that has been proposed in regard to this situation is to include retailers in con debuts if they are willing to have books direct-shipped to them at the same time. We already do this with several retailers. Rory Root, for example, routinely teams with us every year to stock up on convention debuts at Comicon. I think we would be happy to cooperate in a more formally organized system, but I get the impression that that won't placate the entire retail base, much as I wish it would and think it should, which begs the question of whether anything will ever really placate everyone. I know Brian Hibbs doesn't do shows, and he not only doesn't want me selling books in advance, but he doesn't want any retailer exhibiting to, either. I respect that opinion and can see where he's coming from in theory, but I think we disagree over whether what the direct market would gain in his ideal would be enough to overcome what publishers would suffer, financially, promotionally, and competitively. If we were making a really healthy living at this, I would probably feel more generous. But we're talking fairly slim margins here in most cases.

I should also add that I know retailers who flat-out tell me they aren't concerned with this issue at all, including two who are directly affected by it because they exist in cities we exhibit and sell books at during cons. What am I to make of that?

I have been asked what incentives retailers could offer to publishers to cause us to go about things differently. I really don't know how to answer this. I wish I did. A compelling case for street dates? I think the basic problem is that from the publisher p.o.v., most of their con debuts rarely have a measurable affect on things on a per-title bases. That said, I realize there almost has to be some aggregate affect of all of it across this industry. But without being able to quantify it, it's difficult to know how much of a concern it is. It's going to be difficult to get publishers to budge on this because there's no hard data and debuting books at cons is widely perceived as a valuable promotional tool and very crucial part of the bottom line for an event. Also, let's face it, it will likely be hard to get one publisher to do it unless everyone else were to, because these businesses are competing with each other and vying for attention at shows. There needs to be a better case for how not engaging in this practice will improve the situation appreciably for everyone in spite of missing out on an excellent promotional opportunity (how many review sites and blogs write column after column about what the 'buzz' books of every show are?) and a hit to the bottom line.

The Direct Market is important to us and there's no reason it won't remain so. So I hope we all remain interested in working with each other to grow. I believe that our con sales serve to promote our artists and books more than those sales have an adverse effect on the industry's bottom line. I can't prove this, but no one can supply any hard evidence to the contrary, either. I really need to see some harder figures before I can really believe otherwise and start considering doing fewer shows or considering giving up much-needed revenue at those that we do attend. We debuted 50 copies of I Shall Destroy All the Civilized Planets at Comicon last year (to 100,000+ people!) because we thought it would be worthwhile beyond just the cash value (after factoring in airfreight from asia and other comicon overhead, it's not all that) -- there was an unquantifiable promotional value. Paul Karasik was there and did a hugely popular presentation. We sold out and everyone wanted a copy and blogs were writing about the book and creating demand. When the book hit stores a few weeks later, we had an immediate sellout of the 1st printing and have had two subsequent printings in the seven months since. How can you tell me everyone would have been better off if that book had not hit cold there and knocked people out the way it did?

Let me put it another way. I see cons as an opportunity to market Fanta to comic book fans. We're competing for their attention at shows with other publishers, other exhibitors, and new books are a major way to get them into our booth and looking at our books. It's one of the few avenues where we get that kind of one-on-one experience with fans. It's hard to imagine giving that up. If we didn't sell these new books at shows, in some cases we may well have to give up attending at all, because we likely won't have a profitable show or be able to generate the necessary 'buzz' (oh, that word).

I'm guessing that most retailers would agree that having a publisher exhibit at a show has some promotional value to consumers that trickles down to them. So, would retailers rather we simply not exhibit at all than sell new books at a show we're bringing many authors to and generating interest in the artform? That's what it boils down to for us in several cases. We won't go out of business if we don't debut books at cons, we just won't do as many cons. I'm not willing to do that, though, because we do so few already (only the real essentials: APE, Stumptown, SPX, MoCCA, Comicon, and our own Emerald City) and worry that if we don't exhibit at those key shows, we will not be "keepin' up with the joneses" (our fellow publishers).

Retailers need to understand that selling books at a show does not inherently mean we do not support them. Really! That would be like me saying a store doesn't support us because they don't carry every single one of our books. It's just not that B&W. I read this quote from Robert Scott that disturbed me:

"Ultimately [retailers who debut books at shows] don't owe us anything but the reverse is true as well. If they don't feel that the DM is an area that they need for their success, trust me, there are plenty of books out there for us to sell."

We absolutely need the DM, and very much want to support any retailer that supports our line. It would be silly and self-destructive not to. But it's not fair to say that because we debut certain books at cons (and it's a small percentage of our overall output) that this is proof we believe we don't owe anyone anything. The suggestion by Robert is that if we continue to sell books at cons, he won't order those books, which I would argue is cutting off one's nose to spite your face and benefits nobody. Debuting books at cons can benefit the publisher, fans, media, and yes, even retailers.

For example, one of our biggest successes in 2007 was the aforementioned Fletcher Hanks book. It's possible that a couple of the customers who bought one of those copies from us at Comicon might have bought the copy from Scott's shop if we hadn't been there. But I find it hard to believe that every single customer of Robert's who might have bought that book from him bought it from us instead, which would really be the only reason not to carry it. In other words, I would hope for his own sake as much as ours that he would not deny those customers that did wait to buy the book from him, just because we sold 50 copies at Comicon. I Shall Destory All the Civilized Planets had so much buzz at Comicon that I'm confident its presence (and Paul Karasik's) actually created new customers (and probably repeat gift buyers) and that the book sold through a bit better when it hit shops a few weeks later because of Comicon. The immediate sellout and subsequent two printings support this belief. Whether Robert lost two sales and gained three, lost four and gained two, lost five and gained ten, I really have no idea. But my point is that no one really does.

There are so many permutations to this argument. I can't tell you how many people come to us at cons, see a new book, and make a note of it in their moleskine to buy later from their LCS, telling us something like "I'm out of cash" or "it's too heavy, I'll pick it up at home", or sometimes even, "Wow, I didn't order this through PREVIEWS but now that I've seen it I'm gonna pick it up when it comes in". All of which is great, and when this happens, I will always compliment that customer for supporting his or her local shop and encourage him to continue to do so.

I know that our attendance creates sales beyond what we sell, so if we're going to talk about siphoning sales, we need to at least attempt to better quantify both sides of the equation and discuss more compelling reasons as to how publishers should go about phasing out debuts but engage in other equally effective ways to promote a brand new book.

All of this is to say that there's still a lot of things to consider here.

Before posting my thoughts on this topic, I asked Gary Groth to read my essay and see if he had anything to add. Here's his two cents, to flesh out my own thoughts (it's safe to say that we see eye-to-eye on this topic):

There is so much misinformation floating around this "controversy" and so many leaps of logic, that I can't resist the impulse to make just two points:

1) Fantagraphics Books doesn't make a penny's profit exhibiting and selling at comics conventions. Once expenses are factored in -booth space, flights, hotel rooms, meals, freighting books and fixtures back and forth, paying the costs of the books that are sold (printing, royalties, etc.), I can't -and won't- speak for any other publishers, but I seriously doubt any publisher (with the possible exception of Top Shelf) makes a real profit selling at shows. (According to a quote from Chris Staros I've seen floating around, selling at shows is absolutely instrumental to keeping Top Shelf flush. I don't doubt this, either, but I suspect it's because Top Shelf does 20 cons or so a year -compared to our six, for example- and that Staros is more willing to endure the punishment to mind and body that convention-going inevitably exacts.) So, if we don't make a profit, why do we do it? That brings me to:

2) The only reason we do it is because we think it will turn on exponentially more readers to our books. In other words, not to put too fine a point on it, we're doing it because our presence there, our selling books there, our authors signing books there, constitutes a form of promotion that ultimately will sell more books in the future and help us, our authors, and, ironically, the very same retailers who are complaining loudest about this - because those books and those authors will be sold in their stores!

As Eric pointed out, we air freight about 14-18 books a year to conventions every year. I don't mean to beat a dead horse because retailers have already contested this point, but notwithstanding that, we still believe that spending the extra money to air freight books in before they arrive on our shores generates enthusiasm among those few people who buy them, who bring them home, leave them on their coffee tables, tell their friends, etc., which in turn creates more readers who will go to a comics shop (or, admittedly, a Barnes & Noble or Amazon.com) and buy copies for themselves. It takes a substantial effort for us to prepare for conventions, create an inventory, handle the logistics, and then put in the time and effort to attend and work it. The main reason we go to all this trouble is for the long-term promotional value it has for our company and our authors - and for all the retail channels that sell our books. If I was persuaded that we a) sell no more books short- or long-term due to our convention appearance, and that b) retail stores were losing sales because of it, I'd be happy to refrain from all that work, believe me. However, I'm convinced of exactly the opposite. In the event, I think ComicsPro's "position paper" is short-sighted and provincial. This may be a case where we have to continue promoting our books in this fashion for the good of retailers despite their wishes that we stop the practice. Which is pretty damned weird, but there you have it. — Gary Groth

We may yet kickstart our fledgling comments section.

Thanks to everyone for listening, and apologies to those who are utterly disinterested in "industry issues" and just want to read about good comics, but I hope this post contributes something healthy to this debate.

Top (background to foreground): Josh Simmons, Jordan Crane and Paul Karasik sign books for Fantagraphics at the 2007 Comicon.



Comments (12)Add Comment
Douglas Chase
what about us poor general bookstore freaks?
written by dougc, January 25, 2008
I work at an independent bookstore, not part of the direct market (not to drop names, but it's a gigantic bookstore in Portland, Oregon by the name of Powells). We get FB books via the book ditributor (Farrar Staus) rather than Diamond, and get frontlist titles about two to three weeks after they hit direct market stores. I discussed this some time ago with my local direct market friend (Charlie at Countermedia). He thought there was some kind of arrangement to distribute to direct market before distributing to general retail bookstores, the idea being that direct market needs a little advantage in competing against the burgeoning graphic novel business in general bookstores. I don't know if this is just a rumor of a rumor, but it's an interesting thought to add to this discussion. I'm all for giving independent and local stores advantages in competition, and don't mind impatiently waiting after I see the latest Peanuts or Hernandez book at Countermedia before buying it at my own store (employee discount!) If direct market stores are receiving these books before general bookstores, and if buzz (sorry) is generated through convention sales and appearances, I can see the case for these stores having a net gain. This is all without quantification. I'd like to hear from direct market people some, at least, anecdotal information on this point. Eric Reynolds wrote a long article, and really wants to light up the comments section. Give the poor guy a break.
Eric Reynolds
...
written by Eric, January 25, 2008
Hi doug. Thank you for writing! Hallelujah, a commenter! There's a very simple answer to your question, and Charlie's speculation is mistaken. There's a very simple reason why the DM gets stuff earlier: because Diamond ships product every week. Most book trade distributors, like W.W. Norton (who is our distributor, not FSG) ship every two weeks (and ocassionally three). Diamond just turns stuff around faster.
Douglas Chase
...
written by dougc, January 25, 2008
Oh yeah, Norton. I was thinking of D&Q when I mentioned FSG. And I call myself a bookseller!
Quentin Max Straight
A good idea
written by cookee the clown, January 25, 2008
I am just a regular comic buying nerd that lives in Los Angeles. I do notice that Fantagraphics orders books that get to the Comic-con first before my local store has them. If there is any book that I already ordered through Previews, then obviously I won't buy it at the convention. Plus, if Direct Market stores were worth their salt, they should already be enticing regular customers with a bare minimum of 10-15% off all the books they buy (I get 25% off plus bags and boards if they have them in stock). So it doesn't even make sense for me to purchase advance books that I might have to wait another month (or sometimes two) for. A great promotional idea that Fantagraphics did this past summer was to include signed bookplates inside newer books by particular authors that could not attend the convention. I know FB is one of the best publishers around, but I don't trust that EVERY SINGLE BOOK is going to be amazing just based on a small previews review. So if there is something that the Previews blurb did not convince me to purchase, but I saw it in person and it was much better than expected (the new Drew Friedman book. I thought it was going to be the same old strips) I will buy it at the con. I always want to support Fantagraphics and I purchase about 50% of what they put out (excluding reissues of things I have the previous version of, etc.). So I bought back issues of the Comics Journal and joined the 20/20 club. I probably won't spend the $100 through Fantagraphics and get my money back. But I know it was still worth it to support a great publisher. I also buy the Complete Peanuts as they come out instead of waiting for the cheaper two box set. I feel I am helping Fantagraphics and my store, so I don't mind. Advance orders sold at Cons MAY hurt some retailers, but the other fact is nowadays the majority of the people attending the San-Diego Comic-Con aren't even interested in books. If you can get even a few non-comic readers that came to see the capacity filled Heroes panel to pick something up, more power to you. And if a retailer doesn't offer any kind of discount to their regular customers, then they deserve to lose a little business. A signed book at retail is worth more to a fan than the exact same book at retail from you local store. Sorry, I rambled. I'm sick with a fever, but I had to comment.
dan shahin
notification is all that's needed
written by hijinx, January 25, 2008
Gentlemen, Your points are all very well taken. I agree that the promotional benefits of con debuts probably does outweigh the collective damage done. All I would humbly request as a true supporter of your company both as a fan and a retailer is that you let it be known at solicitation time that you plan to debut it at a given show. That would allow retailers like me to use that information when ordering your books. If I know in advance that you plan to promote the book that way, I may decide to order more, less or the same of the book. Mostly that decision would be made on a geographical basis depending on the con's proximity to my store, and how far in advance of the release date it occurs. That is really all that we are asking for. Debut at shows to promote the books, but clue us in on the promotion at solicitation time so we know what's going to happen. Many books solicitations note the type of promotions being offered like POP posters, book dumps and also author appearances. If I know that a book has strong promotional support I will order more, not less of a book. If you truly believe in the promotional value of con debuts (and I truly do) then is it too much to ask to be informed of said promotional efforts at solicitation time, or as soon as it is known by Fantagraphics? Dan Shahin Hijinx Comics
Robert  Scott
Just some clarification...
written by Robert Scott, January 25, 2008
Hi Eric. I hope you don't find this out of place and I hope that it you find any criticism below to be constructive and not malicious. We've discussed this in the past and you know that I drop $500 plus (at cost) with you guys at SDCC every year stocking up for Comickaze. I also hope you know that there is no bigger supporter of Fantagraphics (or D&Q, Top Shelf, or virtually any other non-premier publisher) in San Diego. In past discussions I've told you I have no problem with you selling books (read back list) at conventions. You believe it builds the market, how can I say no to that? Besides, with back list sales, I've already had an opportunity to satisfy my customers, if there are folks in this market I am not reaching and I would never think of trying to restrict any other retailer from reaching out to those customers. This is why you don't see me speaking out against Comic Relief or Bud Plant either. The problem for me comes when you sell items that you've already taken orders from me on but have yet to deliver. I don't think it's a secret and it isn't meant as a sleight but most of the Fantagraphics titles don't fire to my sales charts but I order every non-Eros title you offer and put them in as many hands as possible. The quality and diversity of most of the work allows me to evangelize aboit the medium in a way I am not always able to with Marvel, DC and Image comics. For the most part, peoples perceptions of superhero and funny animal books probably aren't far from the truth but when I can show them Complete Peanuts, Black Hole, Eightball, anything by Joe Sacco... I can make them understand that they can unapolgetically and unabashedly love comics, something they may not have experienced lately or ever. Unfortunately advertising myself as a full line fantagraphics store, doesn't bring me the sales that advertising that I'm a full line Marvel or DC does. I work for every indy press sale on top of investing a hell of a lot of money on inventory. So when a publisher sells unreleased product at a convention, it harms me (and you) in many ways. Most importantly, it means I will likely need to wait much longer to recoup my investment in inventory I've purchased, because I've ordered a title using prior sales history and your sales to some of the folks I normally count on for sales of that work, have already bought from you. Because of this, my open to buy dollars are held hostage, levaing them unavailable for use in restocking product including other Fantagraphic titles. At the very least, had I known the book was going to be sold pre-release, I could have ordered less initially and reordered as necessary, allowing me to utilize my OTB dollars more efficiently and maintaining the wide selection my customers have come to expect. It also kinda bugs me that over the last 5-10 years of virtually the same program of air-freighting in unreleased projects and the continued acknowledgement that you really aren't doing much more than breaking even, still, that there is so much energy defending the practice. If it isn't making you money, why keep doing the same thing and expecting different results? Retailers tell you it harms them and causes them to order less (or none) which puts more onus on you to sell more at cons, which hurts retailers... It really seems to me that there has to be a way for comic publishers like Fantagraphics and retailers who have dedicated themselves to the sales of comics to actually be able to work together to sell more comics to both of our benefits. I know for my part I've offered quite a few suggestions and appreciated the year you agreed to hand out flyers letting people know we carry your books. Unfortunately that has been the extent of the help I've seen from any publisher regarding the practice of pre-sales at cons and the next suggestion or even overture to discussion I see from a publisher, will be the first.
Eric Reynolds
...
written by Eric, January 25, 2008
Dan and Robert, I'm grateful you both took the time to register and post a comment and I'll respond in detail asap. Just got back from the big Crumb museum opening here in Seattle and need to wind down (if anyone reading this blog is in Seattle from now thru March, you're out of your mind if you don't go to the Frye and see this show) ...
Brian Hibbs
...
written by Brian Hibbs, January 25, 2008
I've promised myself that I'm done talking directly on this topic for now, but Eric's plea for responses was so naked, and so, *sigh*, sad, that I just had to register and respond in some way. I'll aim this one at Gary, though Eric can certainly answer it if he feels like it: Do you believe that the "buzz", the leaving it on the coffee table, telling friends, and so on, WOULDN'T happen if the book was in the stores the same day? In other words, is the fact that it the book is "exclusive" the thing that is generating that consumer good will, or is it the base quality of the work? It seems to me that it is the work that does that, not the timing -- and that a copy of that book purchased from a retail outlet will have that same impact, in the same way. It further seems to me that "my" customer for a work (obviously agreeing that I have no preeminent claim on any individual consumer's individual behavior, for the internet pundits) is going to do as much "buzz-generating" as a non-"My" customer is going to do. "My" customer, however, is going to be (one hopes) well serviced by me, and is going to find that book when they come in on my stands that opening Wednesday. They don't need to buy it from *you* to generate that "buzz" -- I (presumably) have that covered. Therefore, the customer you're talking about here that you're trying to seed out into the greater market is the customer that doesn't have "me" for a retailer, yes? They have someone "worse", or, more likely, no store at all. However, for those customers without a "me", a book is "new" to them whether it is three weeks in advance of retail, or eleven months old - if they don't have someone doing "my" level of support and stocking they haven't seen it in the first place, yes? Therefore airfreighting to meet that class of customer is illogical (and wasteful) And airfreighting in to reach "my" customers is, essentially, poaching. Where, in that line of thinking am I mistaken? -B
Atom Freeman
Pretty damn weird ain't never stopped us before.
written by Atom! at Brave New World, January 26, 2008
Hey guys, Eric, first of all, thanks for taking the time to elaborate on your position. It was reasoned and genuine. I really want to put something snarky in here, but I just can't. It really is reasoned and genuine. But there does seem to be a question unanswered. You make some excellent points about no one having the hard data to back up the our claim that we're missing sales due to pre-releases. I know from our position that we do, but who knows you might be right about the sales being made up elsewhere. The question that seems to be unanswered is, What does FB have to lose by release the books to the direct market the week before? This sparks a lot of other questions like: Do you have data that shows that those titles sell worse at the show when they hit comic shops on Preview night or the week before? Wouldn't that just start the buzz early? If it does sell worse at the show when released the week before, wouldn't that support the ComicsPRO claim? I understand you needing to mitigate the cost of the show, and I'm sure there are plenty of examples of you needing to airfreight products in early to accommodate a creator. But, that make me wonder what it is about the printing schedule that doesn't allow you to plan ahead for shows. But, Robert covered that issue nicely.
Eric Reynolds
...
written by Eric, January 28, 2008
Atom, I don't think we have anything to lose by releasing the books to the direct market the week before, actually. The problem is a simple logistical one: on most cases, it's just not possible, books are being printed right up to the wire and in some cases don't even arrive to the show until it's in the middle of it. I think the answer to this whole dilemma between publishers and retailers lies somewhere in your question, actually, but the difficult part is simply putting it into practice. Often times it's not the printing schedule that doesn't allow us to plan ahead for shows, it's the cartoonist, who is working up to zero hour and we can't always predict when it will come in. I think Dan raises a similarly valid and reasonable suggestion with including con debut plans in solicitation info. Again, in theory I don't really have a problem with this, I just don't know how to put it in practice in such a way that will always be reliable. Just thinking off the top of my head, for example, we solicited Uptight #2 to come out before Comicon. It really shouldn't have debuted at Comicon, it should have come out earlier, but Jordan ran late, and then realized he had to get it done for Comicon because he had his own booth. He literally was working on it up to the last possible second and it was unclear whether it would make it until probably a week before show at most. At the moment, I'm just unsure how to work around these kind of vagaries of the cartoonist's and printer's schedules. But it's something to work toward and we will. I think we can find a happy medium here. In the meantime, we're happy to work with stores that want to team up and order con debuts, and really, I would always be happy to listen to any individual cases where a retailer felt like he or she got stuck with books because of a con. Robert in particular is in an extremely unusual position on this front and I realize that.
Mike Baehr
To be continued
written by mike, January 28, 2008
That's only about half of Eric's response -- we're experiencing problems with our commenting system that are preventing the rest of it from being posted. Please stay tuned.
Atom Freeman
Unless the second half goes off the rails...
written by Atom! at Brave New World, January 29, 2008
Eric- I think that this kind of conversation and publishers looking into ways to avoid this in the future is exactly what the position paper was about. Finding ways to start conversations so we can all sell more books. Not dictating terms or even being (let me scroll up a minute) "short-sighted and provincial", just this, starting a conversation that saves you money on things like air-freight, makes more sales for us and saves us money on cost of goods for sales that we'll lose to you. Nobody's looking for you to find an answer to artists who can't meet a deadline. We just want you to realize that when the scheduling goes pear-shaped there are consequences beyond having to pay an air-freight bill and we would like it if you could enter that into your scheduling.

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